If you’ve done all of this and you still have not received your refund yet, please contact us at If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to contact our customer support team. There is often some processing time before a refund is posted. Bank, AfterPay, PayPal, etc.) Next, contact your original payment method provider. LATE OR MISSING REFUNDS (if applicable) If you haven’t received a refund yet, first check your original payment account again (i.e. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. Online Party Supplies will also notify you of the approval or rejection of your refund. REFUNDS (if applicable) Once your return is received and inspected, Online Party Supplies will send you an email to notify you that we have received your returned item. Several types of goods are exempt from being returned such as perishable goods, food, costumes, and wigs cannot be returned. It must also be in the original undamaged packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Postage costs are a non-refundable amount unless the items are faulty or the order is at the fault of Online Party Supplies. Unfortunately, Online Party Supplies can’t offer you a refund or exchange. If 30 days have gone by since your purchase. RETURNS (if applicable): Our return & refund policy lasts 30 days. We understand that there may come a time when you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you. At Online Party Supplies Australia, we aim to deliver you the very best products at everyday low prices.
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